Life Intersection Needs Health

Area	Job Taker
Epic	Type /Jira to add Jira epics and issues
Document status	DRAFT
Document owner	Radomir Mako

🎯 Objective

Allow Job Taker to resolve the Health area.

Success metrics

Goal	Metric
Improve personal health.	- Vital improvements (e.g., blood pressure to 120/80 mmHg within 3 months). - Appointment adherence (e.g., >95%). - Wellness score rise (e.g., to >80/100). - Preventive metrics (e.g., annual check-ups completed 100%).

Story

Lukas, a 45-year-old Job Taker who worked as a factory worker his whole life in a small industrial town near Dortmund, Germany, struggled with undiagnosed chronic fatigue and elevated blood pressure at 150/90 mmHg, and these symptoms made it impossible for him to accept work, even part-time, for three days a week.

Also, there is no primary care clinic within 15km of his rural home. Feeling isolated with a wellness score below 50/100 on the WHO scale, he used the PW platform, admitted a health problem, and began searching for healthcare solutions.

PW evaluated six partners, including telehealth platforms that offer appointments within 10 days. He prioritized those that provided German-language support and had a patient satisfaction rate of over 80%. Ultimately, he selected a personalized hypertension and fatigue management plan through a regional clinic. This plan features bi-weekly telehealth check-ins and has a 90% success rate for stabilizing vital signs, while being tailored to accommodate his demanding shift schedule.

Financing was secured through a mix of Job Giver investment and Germany's statutory health insurance (AOK), which covers 85% of the €150 fee per visit.

Lukas's projected annual income of €45,000 qualifies him for low out-of-pocket costs, capped at €500 per year. The six-month treatment contract requires 90% adherence to medication and regular check-ins. This is supported by a Buddy service that provides blood pressure monitors and accompanies him to the initial in-person diagnostics. Additionally, Partner services offer virtual treatment visualizations and facilitate digital enrollment through a secure Krankenkasse portal.

There are risks involved, such as a 10% chance of experiencing medication side effects like dizziness or appointment delays due to regional doctor shortages. These challenges could worsen his condition by 15%, potentially adding €200 in emergency costs. However, the €1,000 annual expense effectively restored his blood pressure to 120/80 mmHg and increased his energy levels, allowing him to thrive in his close-knit community in the Ruhr Valley.

Requirements

Requirement	User Story	Importance	Jira Issue	Notes
Job Taker fills in (Dashboard_Life Intersection Needs button) specific input data about health needs from a predefined listing.	1. Care level (e.g., based on occupants: individual plan covering 1 person, including preventive for relatives). 2. Quality of health services (e.g., equipment: certified hospitals with advanced diagnostics). 3. Geographical location (e.g., rural area like Ruhr Valley, with telehealth emphasis). 4. Length of desired treatment (e.g., 6-month recovery program).
Both the Job Taker and Job Giver can track the Scenario's progression in (Personal Pitch_Life Intersection Needs button), including support from the Buddy and Partner in (Task List).	1. Need: Unaddressed medical or wellness issues Measurable parameters: Health metrics out of range (e.g., blood pressure >140/90 mmHg); symptom frequency (e.g., pain >3 days/week); access barriers (e.g., no doctor within 20km); wellness score <50/100 on WHO scale. 2. Searching: Investigating healthcare providers and treatments Measurable parameters: Options reviewed (e.g., 6+ Partners); specialization match (e.g., cardiology for heart issues); wait times (e.g., <2 weeks for appointments); telehealth availability (e.g., 24/7 options). 3. Found: Choosing suitable health services Measurable parameters: Provider ratings (e.g., >4.7/5); treatment efficacy (e.g., success rate >85%); personalization (e.g., plans for chronic vs. acute needs); follow-up protocols (e.g., bi-weekly check-ins). 4. Financing: Arranging payment for health services Measurable parameters: Cost estimates (e.g., $200/visit); insurance coverage (e.g., 80% reimbursed); out-of-pocket caps (e.g., $1,000/year); subsidy programs (e.g., Medicaid for incomes <138% poverty level). 5. Contract: Enrolling in health plans or treatments Measurable parameters: Plan duration (e.g., 12-month therapy course); compliance requirements (e.g., 90% attendance); renewal terms (e.g., automatic with health improvements); exit clauses (e.g., 60-day notice).
Resolving the Job Taker health issue requires specific PW services from Buddy and Partner.	- Buddy Service (Physical Assistance): Equips with medical devices (e.g., monitors, meds), delivers supplies to home, and accompanies to appointments for support and navigation. - Partner Services (Virtual Assistance): Virtually selects providers via PW AppStore databases, visualizes treatment outcomes through simulations, finances via insurance portals, and digitally finalizes enrollments through PW Partners.
The services provided to resolve health circumstances represent a specific financial Cost.	1. Initial consultation: $100-300. 2. Ongoing treatments: $50-200/month. 3. Devices/supplies: $200/year. 4. Accompaniment: $25/hour for Buddy service. Total annual: $1,000-3,000, with risks adding 20-30% for emergencies.
All measurable parameters and costs are continuously monitored and evaluated to prevent Risks and threats, optimize processes, and improve the services provided by PW during 24/7 operations. This is achieved through the effective use of technological and human resources, which include risk management, cost control, product management, collateral management, actuary, personnel management, reporting, accounting policies, taxes and duties, and financing.	1. Misdiagnosis (e.g., 5-10% chance leading to worsened conditions). 2. Side effects from treatments (e.g., 15% risk of adverse reactions). 3. Access delays (e.g., wait times extending to 1 month, increasing severity by 20%). 4. Data privacy leaks (e.g., 3% risk in digital records). 5. Non-compliance (e.g., 25% dropout rate due to forgetfulness).

User interaction and design

Open Questions

Question	Answer	Date Answered

⚠️ Out of Scope

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