Job Giver Journey 1
Visualize how customers experience your product or service and find opportunities for improvement.
:bust-in-silhouette:TESTCo.
| British multinational groceries and general merchandise retailer headquartered in London, England. It has shops in 5 european countries. Shop portfolio was as follows: 800 large stores, 2000 Express, 700 one stop, Dotcom only 5. |
|---|
🎯 User goal
| Fill numerous low-skilled job vacancies in 5 countries. Prepare mass recruitment campaign for hundreds of variety jobs in the next opening country. |
|---|
Scenario
We will show how TESTCo. logs into the P.W platform, creates a Showroom for individual countries, and writes a mass recruitment campaign with many vacancies for a new subsidiary/territory + Internal Development Programs Entry & Cafeteria.
User backstory
There is a high fluctuation in filled positions in retail.
Low-skilled workers learn a new job only with difficulty.
:world_map: Journey map
| Stage | PW Awareness | PW Home Page Visit | PW Sign-Up | Company Pitch & IKIGAI Development | Fill Data and Creates Showroom | Exploring Job Takers | Discovering the Buddy | Mass Recruitment | Showroom openings |
|---|---|---|---|---|---|---|---|---|---|
| User action | The Vice President for Human Resources attended the annual conference on the topic of labor market challenges and trends. The main partner of the conference was P.W. One of the presentations was led by the Head of Buddy for Europe, who discussed the concept of the invisible labor market and its potential. All participants were presented with success stories from Job Givers with the P.W. platform and unique statistical data. | While still at the conference, she looked at the reviews and the P.W. platform itself over the phone. She appreciated the website's professional design without unnecessary phrases and platitudes with information about Job Giver benefits, registration steps, and pricing, so she decided to continue in the office. | She invited her professional team to the meeting room. She informed them of her intention to try out the P.W platform and, after a good experience, to use it systematically. They agreed. After opening the P.W. platform page on her company computer, she clicked the “PEOPLE” button. The system automatically recognized the company from the available official sources after she entered the company name. They just simply needed to confirm the accuracy of selection, consent management, the authentication with EU Digital Identity Wallet and choose the pricing plan & payment method by the responsible proxy. Together, they filled out an assessment to answer four governance questions. With just a few clicks. They also had a chatbot available for guidance if needed. | Ultimately, on Company Pitch they observed the company's scoring, which showed potential for improvement. Additionally, they saw an activated Dashboard that generated IKIGAI recommendations for how. They agreed that these insights and outputs can be utilized repeatedly, for instance, in ESG evaluations, tenders, or the company's annual report. They quickly recognized that implementing recommendations requires documenting investments in educating Job Takers who struggle to access the labor market, as well as in talent development, all through the P.W. platform. This is a crucial factor in improving the IKIGAI score and a way to give a job offer to suitable Job Takers from the invisible labor market. | On the Dashboard, the Vice President initially completed her substitute and other authorized individuals who can access the Company Profile and act on behalf of the company. This included establishing rules of two signatures for each country and subsidiary, guidelines for entering vacant positions, and procedures for approving collaborations, as well as ordering and paying for services from Partners and Buddies. She was assisted by a chatbot throughout this process. In the Dashboard of the Showroom field, during the working mode, they searched for and linked all registered subsidiary companies. They activated Off & Live Streams, allowing anyone from the P.W. platform to log in. Additionally, for seekers, they recorded several teaser demos of onboarding programs for new employees, which are connected with used P.W Partners including comments on employee job satisfaction. They discovered that the Showroom field can be flexibly changed and supplemented with, for example, KPI Explanations, Benefits Cafeteria, or Opening Days. Following the company's values of supporting incomplete & single & multi-children parents, they decided to regularly invest long-term through the P.W platform in solving the life needs of specific Job Takers from these vulnerable groups. This help will improve their reputation score for future employees on Company Pitch. In addition, the Vice President expects that the results of the targeted financial support will be qualified, presented in the annual report, and also be a positive report for investors and shareholders. | In a separate section of the Dashboard, responsible HR Partners have begun to fill Vacancies. They can manually scroll through a simple description of open positions using easy-to-understand predefined options or upload the company's job description text. This text is automatically translated and uploaded to the "Sky of Vacancies" by an active virtual assistant. Depending on their selected pricing plan, they also have the option to consult with a P.W. expert if needed. The moment the first job vacancy was made visible, the “Sky of Personal Pitches” was activated, allowing explore&select them to send a personalized message. In the selection process, they also included their long-term partners, who are also on the P.W platform, such as Applicant tracking systems firms, assessment firms focused on the retail industry, and relocation firms operated in their countries. They also recommended the Partner, who has been providing them with onboarding services for a long time and preparing their new employees, to have their virtual programs on the P.W platform. All these companies have successfully started to participate in hiring processes. | HR Partners can easily view all suitable Job Seekers for individual vacancies on the "Sky of Personal Pitches." They can also see the "Takes" sent to them directly by Job Takers from the "Sky." Each HR Partner has access to the Job Taker's work affinities, personal development score, and Community evaluations included in their Personal Pitch. Additionally, they can assess the Job Seekers' unique qualities and individual strengths. The identified needs and solutions related to life situations thank to that can be incorporated into the job offer. HR Partners was pleased to find out that every Job Taker has an assigned Buddy in their respective country. If needed, they can contact this Buddy for additional information about the Job Taker or to request further support. The Buddy is responsible for overseeing communication with each Job Taker and, if necessary, actively facilitates communication between the Job Taker and other entities such as the ATS or an HR Partner. Thanks to Buddies, HR Partners successfully occupied positions in various countries as Retail Cheesemonger, Personal Shopper, Cashier, Cleaner, Shop Assistant, Floor Manager, Christmas Temporary Sales Associate, Merchandising Assistant, Casual Retail Sales Team Member, Retail Apprentice, Operation Visual Merchandiser, Shift Supervisor, Make-up & Fragrance Specialist, Stuf Packing Design Engineer, Store Colleque, Retail Trainee, Forklift Service Technician and many more. | After positive experiences in established countries, the vice president suggested using the P.W platform for Mass Recruitment in a newly opened European country, where the company will open several department stores and warehouses. There will be hundreds of mainly low-skilled open positions, which, until now, have been conservatively filled through job advertisements and recruitment agencies, which also as Job Giver are looking for potential candidates on job portals coupled with extra high search costs and even so, newcomers were usually like buying a pig in a poke. HR Partners happily agreed. | Setting up the mass recruitment project was straightforward. After filling vacant positions on the P.W. platform, the HR Partners assigned one-time benefits to these roles as part of a recruitment campaign aimed at engaging candidates and prioritizing them. In the new region, shortly after identifying potential Job Takers, new Buddies became involved and continued to assist them. This led to a successful recruitment campaign, followed by onboarding and personal development programs for the newcomers, with the involvement of the P.W Partners. |
| Pain points or questions | |||||||||
| Emotions | … | ||||||||
| Opportunities and solutions |